Return & Refund Policy

Returns

We offer a 14-day return period from the date you receive your order.

To be eligible for a return, items must be returned in their original condition, unused, and in their original packaging where possible. Proof of purchase is required.

To initiate a return, please contact us at info@questionsmagazine.com.

Once your return request has been approved, we will provide instructions for returning your item.

Customers are responsible for the direct cost of return shipping unless the item is defective, damaged, or incorrect.

Items sent back without prior contact may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive a damaged, defective, or incorrect item, contact us at info@questionsmagazine.com within a reasonable time and include photographs of the issue. We will review the situation and arrange a replacement, refund, or other appropriate solution.

Exchanges

If you would like to exchange an item, please contact us at info@questionsmagazine.com.

Exchanges are subject to product availability and will be processed after the original item has been received and inspected.

European Union Right of Withdrawal

If you are a consumer residing in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

Contact us at info@questionsmagazine.com.

To meet the withdrawal deadline, it is sufficient to submit your withdrawal request before the 14-day withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including standard delivery costs, without undue delay and no later than 14 days after receiving your withdrawal notice.

We may withhold reimbursement until we have received the returned goods or until you have provided evidence of having returned the goods, whichever occurs first.

You must return the goods without undue delay and no later than 14 days after notifying us of your withdrawal.

You are responsible for the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please note that processing times may vary depending on your payment provider or bank.

If you have not received your refund within 15 business days after approval, please contact us at info@questionsmagazine.com.